"Whenever I require assistance, there is always a dedicated support team ready to provide their expertise. They exemplify both kindness and professionalism, displaying exceptional patience throughout our interactions. Dealing with the public can be a formidable task, yet this support team consistently extends their guidance, showcasing their deep knowledge and commitment to their roles."
Business Manager
Heart Gifts by Teresa
The Client
- Heart Gifts by Teresa is a company that sells an elaborate collection of Handmade Christmas tree ornaments.
- They offer the ability to custom make ornaments for clients to sell in gift shops, online stores, and much more.
- The company started in 1992 inside the North Carolina Kitchen of the founder Teresa Thibault. It has since grown into a company that sells custom ornaments nationwide.
The Challenge
Heart Gifts by Teresa offers products that are in a very high demand during the holiday season. They need to make sure that all of their orders are processed correctly in a timely manner to ensure there are no mistakes that would cause them to lose business.
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Spring Systems has provided EDI services and expertise since 1996, giving the wholesale industry an effective, automated way of doing business with major retailers.
Solution
- Spring Systems' dedicated support team is always there to assist Heart Gifts by Teresa with their order processing needs.
- Whenever Heart Gifts needs assistance they are able to rely on the Spring Systems support team to patiently walk them through anything they need assistance with.
Results
- Heart Gifts by Teresa is able to confidently do business during the holiday season knowing that Spring Systems is there to assist.
- They are able to entertain offers for new business knowing they can handle larger orders with specific shipping windows thanks to the help of Spring Systems.