Case Studies

Exceptional Service and Support - Heart Gifts by Theresa Inc

"Whenever I require assistance, there is always a dedicated support team ready to provide their expertise. They exemplify both kindness and professionalism, displaying exceptional patience throughout our interactions. Dealing with the public can be a formidable task, yet this support team consistently extends their guidance, showcasing their deep knowledge and commitment to their roles."

Tama S
Business Manager
Heart Gifts by Teresa

The Client

  • Heart Gifts by Teresa is a company that sells an elaborate collection of Handmade Christmas tree ornaments.
  • They offer the ability to custom make ornaments for clients to sell in gift shops, online stores, and much more.
  • The company started in 1992 inside the North Carolina Kitchen of the founder Teresa Thibault. It has since grown into a company that sells custom ornaments nationwide.

The Challenge

Heart Gifts by Teresa offers products that are in a very high demand during the holiday season. They need to make sure that all of their orders are processed correctly in a timely manner to ensure there are no mistakes that would cause them to lose business.

Grow Your Business | 10,000+ Trading Partner Connections

Spring Systems has provided EDI services and expertise since 1996, giving the wholesale industry an effective, automated way of doing business with major retailers.


  • Spring Systems' dedicated support team is always there to assist Heart Gifts by Teresa with their order processing needs.
  • Whenever Heart Gifts needs assistance they are able to rely on the Spring Systems support team to patiently walk them through anything they need assistance with.


  • Heart Gifts by Teresa is able to confidently do business during the holiday season knowing that Spring Systems is there to assist.
  • They are able to entertain offers for new business knowing they can handle larger orders with specific shipping windows thanks to the help of Spring Systems.


Interested in How Spring Systems Can Expand Your Business? Receive A Custom Demo

Invalid Input
Please enter first name
Please enter valid email
Invalid Input
Please enter a valid phone number.
Invalid Input


Invalid Input
Invalid Input


Since 2002 we have provided a vital link between Retailers, Vendors and the many Trading Partners that make up the supply chain. Our unique combination of Web Self-Service, Full Service and Integrated Service enables us to provide solutions for any vendor no matter the size of their organization or budget.

Subscribe and stay in touch!

Please enter your email address below to receive the latest updates and new Spring Systems service announcements!