After getting our start in the Apparel & Footwear arena, we've grown to serve many different industries. Today, our customers trade with hundreds of different retailers, and new trading partners are added constantly.
Improving 3PL Customer Satisfaction and Automating Shipment Communication
A third party logistics (3PL) provider (warehouse) had many issues communicating with their customers (vendors) on how and when to ship EDI orders. When waiting for shipping requests they would receive emails or faxes but inevitably it would take numerous phone calls and hours of additional labor to make sure everyone was on the same page. One customer in particular used another EDI provider to print the UCC128 labels.
PROBLEM: The warehouse needed to pick and pack the orders, fax the marked up pick list to the EDI provider, then wait 1-2 days before receiving the UCC128 labels and shipping the goods. Eventually this proved unacceptable with too many accuracy related errors, additional overhead, and 2 days of unnecessary shipping delays.
SOLUTION: Luckily the warehouse had a partnership with Spring Systems and was able to help migrate retailer by retailer onto the eSpring platform. Now using only two clicks within the eSpring Web application, the vendor sends a shipping order directly into the 3PL's warehouse management system (WMS). The warehouse picks, packs, and ships the order using their own UCC128 labels. Completing the shipment triggers a notification back to eSpring which automatically converts the data into an accurate EDI advanced shipping notice (ASN). Accuracy has greatly improved and the vendor has gained up to 3 days in their already tight shipping window. Even better, the warehouse doesn't have to worry about changing retailer ASN rules. This is left up to Spring Systems, the EDI experts.
The results are faster speed to market, no delays in reworking shipments and no miscommunications.
1SYNC was established from the consolidation of Transora and UCCnet in August 2005. The strengths of both organizations have been combined to offer a cost-effective Data Pool with solutions and services that support user needs and make implementation easier. 1SYNC operates as a not-for-profit subsidiary of GS1 US to help the industry maximize the value of data synchronization
Liaison Technologies, Inc. provides data management and integration solutions to integrate, transform, harmonize, manage, and secure critical business data on-premise or in the cloud.
Since 2002 we have provided a vital link between Retailers, Vendors and the many Trading Partners that make up the supply chain. Our unique combination of Web Self-Service, Full Service and Integrated Service enables us to provide solutions for any vendor no matter the size of their organization or budget.