"I was very pleased to have had this one-on-one session with Spring Systems. They helped me to understand the steps that I would be taking once we get going with our retailers, and they made it very clear what we will need to do once we start receiving orders. They patiently answered the 59 questions I asked and were extremely helpful. I feel very comfortable knowing that once we go live, I will have the support I need for anything that arises."
Angie MCascade Wheel Weights
The Client
- Cascade Wheel Weights
- A wheel balance weight manufacturer proudly located in Auburn, KY. They provide clip-on and adhesive weights for the automotive industry.
The Challenge
Cascade Wheel Weights needed an EDI provider in order to do business with major retailers NAPA, and American Tire Distributors. They were unsure how EDI worked and needed to be walked through the process from start to finish.
Grow Your Business | 10,000+ Trading Partner Connections
Spring Systems has provided EDI services and expertise since 1996, giving the wholesale industry an effective, automated way of doing business with major retailers.
Solution
- Spring Systems trading partner setup team quickly onboarded Cascade Wheel Weights with their trading partners.
- Spring Systems support team, provided in depth training on how to process orders with these retailers, and made sure to have answered all questions.
Results
- Cascade Wheel Weights has gone live quickly and is ready to receive orders.
- The team has been properly educated on how to process orders using the PortalApp, and they can confidently handle orders in the future.
- They are actively looking for more retailers to work with now that they know how easy it is to process orders.