"I was very pleased with the communication during the setup process. It was very clear and helpful. The team's ability to quickly address any issues that arose while using the service is also very impressive. Furthermore, I found the service to be cost-effective not only for my current usage, but also for future expansions by adding more connections."
BOSHEL
The Client
- BOSHEL is a pet product manufacturing company.
- They take traditional pet grooming product and redesign them, making upkeep ergonomically simple for the owner and reassuringly comfortable for the pet.
The Challenge
BOSHEL was grappling with significant issues with their previous service provider, including poor customer service and a notable lack of urgency in meeting their needs. These problems prompted BOSHEL to look elsewhere for an EDI solution to help them grow their business.
Grow Your Business | 10,000+ Trading Partner Connections
Spring Systems has provided EDI services and expertise since 1996, giving the wholesale industry an effective, automated way of doing business with major retailers.
Solution
- Spring Systems provided cost effective solutions that positioned BOSHEL for a future of growth and success with other trading partners.
- Switching to Spring Systems resolved customer service and responsiveness issues as BOSHEL's needs were always met by Spring Systems' Support Team.
Results
- BOSHEL is very happy with their switch to Spring Systems. As a result of the switch they have had a much more pleasant experience when processing and shipping orders.
- Spring Systems Customer Support Team is always eager to help BOSHEL with any problem that may surface while using the PortalApp platform.
- BOSHEL is excited about the cost-effectiveness of Spring Systems' services, and has begun to search for more trading partners to do business with.