Retailer Solutions

Supplier Adoption

supplier adoption

Spring Systems Retailer Portal - Once your message and rollout plan are in place, our proven Supplier Adoption tools will be used to efficiently distribute your information, and effectively test and certify your supplier community. Our secure site will deliver mapping definitions, frequently asked questions, support and testing results to the supplier community which will maximize the level of adoption while minimizing any disruptions in their day to day processes

Education & Support - Once testing is underway the site will provide educational tools to explain what EDI is to the new suppliers. It will also provide helpful hints to mature suppliers on how to use best practices and keep a high score card of performance.

Testing & Certification

EDI Testing and Certification

Whether you are rolling out a new initiative to your entire supplier community or bringing on board new EDI suppliers one by one, it is critical to make sure that important standards are being met. Using eSpring Testing and Certification Services, suppliers required to start an EDI relationship are provided with a comprehensive solution to expedite the testing & certification process. Using a proven method of communication, web portal access, automated test results and support, we will have your suppliers sending and receiving EDI documents in a very short time frame. All this is done with a focus on minimizing the disruption to your supplier’s business.

To accommodate the different stages of maturity of your suppliers, we have in place a 3 pronged approach to achieve a successful certification and EDI relationship.

  • Easy testing process for suppliers with existing EDI systems.
  • Web portal system for new suppliers without an existing EDI system.
  • Full service bureau for small to mid size suppliers.

 

Pay-Per-Order EDI Service

Pay-Per Order (PPO) is a four step process that enables a vendor to fulfill your EDI compliance requirements without having to spend a lot of money or commit to long term contract.  There is no training required since our Full Service team of experts will take each vendor step by step through the process from start to finish.  There are many advantages to Pay-Per Order, making it the most vendor friendly EDI option for those who are new to EDI or just ship a couple of times a year.

  • No Set Up Fees
  • No Monthly Fees
  • No Transaction Fees
  • No Long Term Commitment

 

Direct to Consumer (D2C) EDI

There is no disputing the tremendous growth of Direct to Consumer, eCommerce and online marketplaces. The combination of less cost, less risk, and the ease of adding new products are among the many advantages to the D2C channel for a retailer. When a consumer orders a product online, the retailer can simply relay that order to the vendor, and have the vendor ship the order on their behalf. For the retailer there are none of the costs associated with inventory, handling and delivering the product. Instead of placing a large quantity of an unproven product in the store, the retailer can test it by placing it online and reviewing the sales.

We already have PortalApp, the most robust, scalable and efficient platform for eCommerce in the industry! PortalApp integrates with all of the most popular shopping cart, shipping and accounting software!

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Inventory Management

Catalog. PortalApp includes your own catalog section. You can easily upload your products with extensive attribute options. 

Inventory. You can use the PortalApp to store, update and send inventory to your retail trading partners and other subscribers.  

 

Supplier Boot Camp

Spring’s Supplier Boot Camp is for the problematic supplier with a chronically low scorecard.  This service is especially helpful when your internal EDI resources are over taxed and spending too much time supporting these "problem" suppliers. These suppliers may have an excellent product line with high sell through rates, but getting them to ship properly is another story!

Retailer Business Boot Camp

Some suppliers have passed certification yet lack the business processes or experience needed to ship orders accurately or on time. They are experiencing chargebacks and both the retailer and supplier are losing time and profits causing a strain on the overall relationship. The result is that the supplier is penalized and soon may stop doing business altogether.

Our Boot Camp is the answer.  With over 20 years of proven experience in the industry, we will re-certify the supplier, provide a “white glove” service to work hand in hand with them until such time as they are able to meet your compliance requirements and get back into your good graces.

If a child is struggling to ride a bicycle, do you keep punishing them until they learn? No; you give them some training wheels and run alongside of them until they succeed. You’ve already invested significant time and money into your new supplier relationships. Our Supplier Boot camp can help save this relationship and make economic sense to your business.

 

Adoption Methodology

Any new initiative will fail without the buy in of those involved. This is especially true with an EDI project where the end users (suppliers) do not all work for the same company. The ground work of planning, strategizing, and creating a powerful message is almost more important than the actual roll out process. Presenting the right message and being able to proactively communicate it to each supplier, while educating them on the benefits to EDI is the goal. This community adoption process is not only an integration of EDI systems but an integration of processes, people and goals. This method of adoption over these many layers is where the true ROI will be accomplished.

To accomplish this success we use a proven methodology built from experience and best practices and apply it to your specific project requirement. We take into consideration the different stages of maturity of each supplier with respect to EDI. Our adoption method has a three pronged approach so each supplier can be adopted into the community regardless of what stage they are in.

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  • Clarify/Distill Your Message
  • Partner Value Identification Prioritizing
  • Design & Document Business Processes
  • Create Integration Document “Cookbook”
  • Plan Partner Adoption
  • Develop Communication Plan
  • Development
  • Complete “Cookbook” with Communication Material
  • Deploy Communication Plan
  • Partner Development
  • Post Implementation Support (Training & Maintenance)
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Since 2002 we have provided a vital link between Retailers, Vendors and the many Trading Partners that make up the supply chain. Our unique combination of Web Self-Service, Full Service and Integrated Service enables us to provide solutions for any vendor no matter the size of their organization or budget.

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