As they underwent rapid growth, a lingerie manufacturer was struggling to process their EDI orders using a traditional EDI service bureau. Purchase Orders had to be manually entered into their ERP system and, adding to confusion, when picking & shipping, many orders didn't even display the style, color, or size information.
Users of that EDI service were forced to manually cross reference the UPC code, to determine what style to pick. If an urgent EDI issue would arise, calling the service bureau resulted in a trouble ticket with a 24-hour response time. To add insult to injury, that EDI service could not integrate with their ERP system, forcing their employees to re-key every transaction. Consequently, mistakes were made and chargebacks ensued. They were paying a premium for this less than effective service.
Spring Systems changed their process over night. eSpring Web EDI automatically cross references any product data needed to generate shipping documents, and that information can be delivered directly to a warehouse. With eSpring EDI integration, all EDI data was connected directly to their ERP. The result was, what originally took days of manual workarounds to ship one order was now done in one day, cutting time, mistakes, and chargebacks.
Additionally, the EDI savings were substantial! Spring’s scalable transaction-based pricing saved them 20 % on a regular shipping month, and near 70% during their peak shipping season. They have improved their relationship with their major retail customers and, as a result, increased their foot print on the shopping floor.