As they underwent rapid growth, a 30 year old lingerie manufacturer was struggling to process their EDI orders using a traditional EDI service bureau. Purchase Orders had to be manually entered into their ERP system and to make matters worse, when picking & shipping, many orders didn't even display the style, color, size information.

Users were forced to manually cross reference the UPC code to determine what style to pick.  When an urgent EDI issue would arise, calling the service bureau resulted in a trouble ticket with a 24 hour response time. To add insult to injury the EDI service could not integrate into their ERP system forcing them to continue re-keying every transaction. Consequently mistakes were made and chargebacks ensued. They were paying a premium for this less than effective service.

Spring Systems changed their processes over night.  eSpring Web EDI automatically cross references any product data needed to generate user friendly shipping documents that would be delivered directly to the warehouse.  With eSpring EDI integration services all EDI data was connected directly to their ERP system. The result is; what took days of manual workarounds to ship one order was now done in one day. Cutting time, mistakes and chargebacks.

The saving was substantial; Spring’s scalable transaction based pricing saved them 20 % on a regular shipping month and up to 70% in their peak shipping season. They have improved their relationship with their major retail customers and have consequently increased their foot print on the shopping floor.