Friday, September 20, 2019

 

EDI Compliance

Become EDI compliant in days.

Low cost tools to do it yourself,

or Full Service Bureau

on demand!

learn-more

I wanted to thank you for this and all that you go the extra yard to help us with. We really appreciate it and are looking for all our vendors to act as our partners, as you and your staff do.

Thank you very much..”

Diane Corigliano
CFO
JBDC, LLC

 

Support

We like to think of Spring Systems as more than a technology company. We see ourselves as a hands-on customer service organization, available to you 24/7. When you call, you often deal with the same person that is handling your transaction.

We're here for you 24/7!

Methods for requesting service include:

 

  • Telephone: (888) 275-2160
  • Send an email.
  • Escalation to a paging system for urgent and off hours requests

All new customer support requests will be logged and monitored in our work order tracking system.

Spring Systems regular hours of operation are M-F 8:30AM to 8:00PM EST. For after hours and/or time critical requests, please send an email.

Please note the following timelines:

  • ASN's: processed within 4 hours of your request.
  • LABELS & PACKING LISTS: for best effort same day turnaround (
  • INVOICING, UPC MAINTENANCE AND ALL OTHER SERVICES: 3 day turnaround commitment (normally much faster).

Streamlined Processes & Cost Savings

As they underwent rapid growth, a lingerie manufacturer was struggling to process their EDI orders using a traditional EDI service bureau. Purchase Orders had to be manually entered into their ERP system and, adding to confusion, when picking & shipping, many orders didn't even display the style, color, or size information.

Read more... Streamlined Processes & Cost Savings  
ph: 888.275.2160 - ph: 212.736.3689 - fax: 212.202.7850
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