Thursday, November 21, 2019

 

EDI Compliance

Become EDI compliant in days.

Low cost tools to do it yourself,

or Full Service Bureau

on demand!

learn-more

“Working with great people -- you can not have a successful business without surrounding yourself with smart, motivated and talented people. Know what you don’t know and be ok with the fact that those around you know more about certain areas of the business than you do.”

Reagan Moya–Jones
CEO & President
aden + anais

 

Support

We like to think of Spring Systems as more than a technology company. We see ourselves as a hands-on customer service organization, available to you 24/7. When you call, you often deal with the same person that is handling your transaction.

We're here for you 24/7!

Methods for requesting service include:

 

  • Telephone: (888) 275-2160
  • Send an email.
  • Escalation to a paging system for urgent and off hours requests

All new customer support requests will be logged and monitored in our work order tracking system.

Spring Systems regular hours of operation are M-F 8:30AM to 8:00PM EST. For after hours and/or time critical requests, please send an email.

Please note the following timelines:

  • ASN's: processed within 4 hours of your request.
  • LABELS & PACKING LISTS: for best effort same day turnaround (
  • INVOICING, UPC MAINTENANCE AND ALL OTHER SERVICES: 3 day turnaround commitment (normally much faster).

Why Choosing Spring First is the Right Choice

An outerwear importer was struggling to process their EDI orders through a 3rd party EDI service provider. This particular service didn’t print labels for the client as an option; putting all the pressure on the company’s office staff.  The labels had to be made overseas at the factory level and the standard format to produce them was very labor intensive and at times the actual label data was incorrect. This caused all types of stress and delays.

Read more... Why Choosing Spring First is the Right Choice  
ph: 888.275.2160 - ph: 212.736.3689 - fax: 212.202.7850
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